THE TASK
What capabilities must the app possess and what does it have to look like in order to be just as suitable for a one-man operation as it is for a globally active fast food company with over 20,000 branches?
The Solution
Um deIn order to offer the users different ways of access, depending on their specific needs and individual preferences, the app may be accessed via lists, maps or visual tiles. Clear graphics and a distinct iconography facilitate navigation and carefully guide the user through varying locations, kitchen appliances and products. They also enable the user to play advertising material on the appliances and clarifies any error codes the user may encounter.
COLLABORATING ACROSS THREE CONTINENTS
Whilst the client was located in America, the app was programmed in India and we, here in Germany took care of its design and usability. The distance naturally didn’t make the cooperation any easier, with regular meetings and arrangements having to be organised and coordinated across the span of three continents and multiple time zones. In order to stay on schedule, we allied an agile structure for the project and implemented individual tasks in completed sprints.
TESTING, TESTING AND RETESTING - NO PROBLEM WITH OUR PROTOTYPES!
People in commercial kitchens are often under considerable pressure and as such, have no time to play around with an app. The operation needed to be simple, fast and clear, so throughout the course of recurring test loops we progressively improved the usability of our prototypes until we found the perfect UX design.
UNIFORM DEVICE ICONOGRAPHY
The Welbilt product cosmos contains a wide range of different appliances for the professional kitchen. In order to create an homogenous appearance on the product overview pages, we have standardised and created a canon of the appliance illustrations.
